Our Privacy Policy
This Privacy Policy ("Policy") sets out how Arivia Sim collects, uses, discloses, transfers and stores your personal data, and your rights and choices with respect to your personal data. It should be read in combination with our General Terms and, if you are a user of our Services, our Terms of Use.
When we say "Arivia Sim", "we", "our" or "us" we mean Arivia Sim, the company operating the Arivia Sim platform and eSIM services.
Where you have been provided access to Arivia Sim's Services by a third party (e.g. a travel agency or employer), Arivia Sim may receive your personal data from them. You should also read their privacy policy, as they may collect and process your personal data differently.
Personal Data We Collect, and How We Collect It
Personal data is any information that relates to an identifiable individual. We collect personal data in the following ways:
- Directly from you — when you register for an account, purchase an eSIM, sign up for communications, or contact our support team.
- Through your use of our Services — we obtain information such as your IP address, device type, browser, location, and how you interact with our platform. Some of this is collected via cookies and similar technologies. See our Cookie Policy for more information.
- From third parties — where authorised by you or legally permitted, such as when you sign in via Apple, Google or Facebook, or when we work with partners to deliver our Services.
Information We Collect
Account Information
First name, last name, email address, postal address, telephone number, and country of residence.
Third Party Log-In Info
If you create an account via a third-party platform (Apple, Google, Facebook), we may receive log-in information from that platform. The information we receive depends on your settings and preferences with that third party.
Compliance Data
Where required by applicable laws (e.g. eKYC checks), we may process identity documents, date of birth, biometric data, geographic location, and other compliance-related information.
Usage & Device Data
- Usage Data: Browser type, operating system, IP address, pages visited, time spent, referral sources.
- Device & Location: Device make, model, OS, and non-specific location based on IP address.
- Preferences: Notification settings, cookie preferences, language and currency selections.
- Communications: Content and metadata of messages exchanged with our support team.
User Content
Reviews, feedback, survey responses, and any content you submit via our platform or social media channels related to Arivia Sim.
Why and How We Use Your Personal Data
We use your personal data for the following purposes:
- To perform our contract with you — providing eSIM services, processing purchases, and managing your account.
- For our legitimate business interests — improving our platform, preventing fraud, personalising your experience, conducting market research, and operating our business effectively.
- To comply with legal obligations — retaining records as required by law, performing identity checks where required.
- With your consent — for marketing communications and other purposes where we have asked for and received your consent. You may withdraw consent at any time by contacting us at privacy@ariviasim.be.
Who May Have Access to Your Personal Data
- Arivia Sim employees — limited to those with a genuine business need.
- Service providers — third parties who support our platform operations, including payment processors, hosting providers, and network connectivity partners. All are bound by appropriate data protection agreements.
- Distribution partners — if you purchased your eSIM through a partner, we may share relevant data with them.
- Legal and regulatory authorities — where required by law, court order, or to protect our rights and the safety of our users.
- Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity under the same terms as this Policy.
How Long We Keep Your Personal Data
We retain your personal data only for as long as necessary for the purposes it was collected, or as required by law. When no longer needed, we delete or anonymise it. You may request deletion of your data at any time — see "Your Rights" below. Note that certain data may be retained to fulfil legal obligations (e.g. financial records, eKYC compliance).
How We Keep Your Personal Data Secure
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. Access is restricted to authorised personnel only. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
International Transfer of Your Personal Data
Your data may be stored and processed in countries outside your country of residence. Where data is transferred internationally, we apply appropriate safeguards (such as Standard Contractual Clauses) to ensure your data receives an equivalent level of protection.
Your Rights
Depending on your location, you may have the right to:
- Access — request a copy of the personal data we hold about you.
- Correction — request that inaccurate data be corrected.
- Erasure — request deletion of your personal data where there is no lawful reason to retain it.
- Restriction — request that we limit how we process your data.
- Objection — object to processing based on legitimate interests, including direct marketing.
- Portability — request transfer of your data to a third party.
- Withdraw consent — at any time, where processing is based on consent.
To exercise any of these rights, contact us at privacy@ariviasim.be.
Children
Our Services are not directed at children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with their data, please contact us at privacy@ariviasim.be.
Contact Information
For questions about this Policy or to exercise your rights, contact us at: privacy@ariviasim.be
If you are in the EU/EEA and are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.
Compliance with Local Regulations
EU / EEA (GDPR)
Arivia Sim processes personal data in accordance with the General Data Protection Regulation (GDPR). International transfers outside the EEA are protected using EU Standard Contractual Clauses. For GDPR enquiries, contact us at privacy@ariviasim.be.
United States (CCPA/CPRA)
California residents have the right to know, delete, correct, and opt out of the sale or sharing of their personal data. We do not sell personal data. To exercise your California rights, contact privacy@ariviasim.be.
United Kingdom
We comply with the UK GDPR and Data Protection Act 2018. You may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Other Jurisdictions
We are committed to complying with applicable data protection laws in all regions where we operate. If you have questions about your local rights, please contact us directly.